FAQ's
When does my order ship?
Orders placed from 14 October will ship from 1 November as we busily get everyones orders out to them. Please be patient and be sure to choose Express Post after this time to ensure prompt delivery PICK UP is ready immediately, place the order and your notification for collection will be within the hour
What is included in the box?
Inside your Elf Survival Box is 24 days of fun, interactive set ups for your Christmas Elf. We provide all the props you need plus a small wooden easel and daily card for each set up. All of our set ups are detailed in an easy to follow photographic instructional book.
How does it work each night?
All you need to do is choose which scene you would like to set up from our photographic book, select the props that go with that scene and set it up before you go to bed. Our elf set ups are simple and easy and your kids will be so excited in the morning!
How do I know which props to use with which day?
All of our boxes include a photographic book detailing each individual set up for your elf. The items are easy to find in the box
Do I have to follow the order of the book?
No, we have kept it fully flexible so you can choose the order you follow. You can follow along on our Instagram to see how other customers are using their boxes too.
What if I forget to move my elf?
It does happen from time to time! December is such a busy month for parents! We do have a card you can quickly pop in place.
How do pre-sale items work?
When the box is listed as pre-sale it means it is available for purchase now but will be dispatched at a later date as outlined in the product description. We only have a certain amount of boxes so pre-sale is recommended!
How long until my order arrives?
Orders are shipping from 1 November. We aim for all our orders to be processed within 1-2 business days. We recommended choosing EXPRESS POST and checking the Australia Post website for details on estimated shipping time between us (Swanbourne, Australia 6010) and you! Please allow longer lead times for International orders.
How much is shipping?
Shipping amounts will be confirmed at checkout. Depending on whether you select Express, Regular or International post.
Do you offer express shipping?
Yes! You can choose express shipping via Australia Post at check out. We recommend choosing Express Post as the network does experience congestion in festive season.
Do you offer “local pickup”?
Yes we do! Once you have added your products to the cart, choose ‘local pickup' and you can pick up your order from our Swanbourne office. You will receive an email notification when your order is ready for collection. If you need more information please contact us at hello@elfsurvivalbox.com.au
My order has not arrived. What do I do?
All of our shipping is handled by Australia Post. If your order has not arrived in a timely manner please contact Australia Post as soon as possible. Once your order has been received by Australia Posts it is out of our control. If you need to lodge a claim, please let us know if you require any further information.
Who do you use to process payments?
We take reasonable care to make our site secure. We accept payments by Visa, Mastercard or PayPal.
Can I contact you?
We’re always contactable by email hello@elfsurvivalbox.com.au or Instagram DM