Will you be back for 2022?
We sure will be! Work has already started on this years box! The good news is we will be going on pre-sale a lot earlier this year so we can help as many people as we can with our box! The best way to be the first to know is to join our mailing list on our home page

What is included in the box?
Inside your Elf Survival Box is 24 days of fun, interactive set ups for your Christmas Elf. We provide all the props you need plus a small wooden easel and daily card for each set up. All of our set ups are detailed in an easy to follow photographic instructional book.

How does it work each night?
All you need to do is choose which scene you would like to set up from our photographic book, select the props that go with that scene and set it up before you go to bed. Our elf set ups are simple and easy and your kids will be so excited in the morning!

How do I know which props to use with which day?
All of our boxes include a photographic book detailing each individual set up for your elf. The items are easy to find in the box

Do I have to follow the order of the book?
No, we have kept it fully flexible so you can choose the order you follow. You can follow along on our Instagram to see how other customers are using their boxes too.

What if I forget to move my elf?
It does happen from time to time! December is such a busy month for parents! We do have a card you can quickly pop in place.

How do pre-sale items work?
When the box is listed as pre-sale it means it is available for purchase now but will be dispatched at a later date as outlined in the product description. We only have a certain amount of boxes so pre-sale is recommended!

How long until my order arrives?
We aim for all our orders to be processed within 1-2 business days. We recommended checking the Australia Post website for details on estimated shipping time between us (Swanbourne, Australia 6010) and you! Please allow longer lead times for International orders.

How much is shipping?
Shipping amounts will be confirmed at checkout. Depending on whether you select Express, Regular or International post.

Do you offer express shipping?
Yes! You can choose express shipping via Australia Post at check out.

Do you offer “local pickup”?
Yes we do! Once you have added your products to the cart, choose ‘local pickup' and you can pick up your order from our Swanbourne office. You will receive an email notification when your order is ready for collection. If you need more information please contact us at hello@elfsurvivalbox.com.au

My order has not arrived. What do I do?
All of our shipping is handled by Australia Post. If your order has not arrived in a timely manner please contact Australia Post as soon as possible. Once your order has been received by Australia Posts it is out of our control. If you need to lodge a claim, please let us know if you require any further information.

Who do you use to process payments?
We take reasonable care to make our site secure. We accept payments by Visa, Mastercard or PayPal.

Can I contact you?
We’re always contactable by email hello@elfsurvivalbox.com.au or Instagram DM